Privacy policy

Last updated: November 2, 2026

LOREPALS, operated by Xiamen Zhibo Tengyuan Trading Co., Ltd., Ltd., uses personal information to run this store and provide its services. This notice explains those uses, who may receive information and the choices that may be available to you. The contact section below identifies how to reach us.

1. Information involved

• Contact and delivery details you provide, such as a name, email, postal address and telephone number where supplied.
• Order details, selected products, transaction records, returns and correspondence needed to fulfill and support a purchase.
• Payment-related confirmations and limited payment details supplied by the checkout provider. Enter full card credentials only into the secure payment flow.
• Account and preference information if you create an account or make a selection.
• Device, browser, approximate location, IP address, cookie identifiers and interaction information generated when the website is used.
• Content you choose to submit, such as a question or review.

Some information comes directly from you; some is supplied by commerce, payment, shipping or other service providers, or collected through browser technologies. The information involved depends on the services and choices actually used.

Payment information and safe support

Payments are handled through Shopify checkout and the payment provider selected for your order. Enter your payment details only in checkout or the payment provider’s payment flow.

Do not send your full card number, card security code, account password, or one-time verification code through email or our contact form. Remove this information from any screenshots you share.

For help with a payment or refund, provide your order number and checkout email. Payment confirmations and limited transaction details may be used to identify the order and assist with your request.

2. Purposes

We use information to operate the cart and checkout, handle payments, prevent fraud, fulfill and track orders, respond to requests, process returns, maintain necessary records and improve the service. Marketing messages and personalization are subject to the choices and permissions required for the activity. Promotional emails include a way to unsubscribe; transactional order messages may still be needed.

3. Service providers and disclosures

Necessary information may be provided to Shopify, payment processors, fulfillment and shipping providers, customer-service or technical providers, and professional advisers. We may also disclose information to comply with a valid legal obligation, protect rights or security, or carry out a business transaction with appropriate safeguards.

When marketing or measurement tools are enabled, they may receive device or interaction information. Some disclosures can count as a sale, sharing or targeted advertising under applicable privacy laws even without a cash payment. We do not assume that describing a provider as a service provider removes applicable opt-out or consent obligations.

4. Shopify’s role

Shopify hosts the commerce services and may process information to operate and improve them, including fraud prevention and applicable commerce features. Depending on the service, Shopify can have its own responsibilities for personal information. Its consumer privacy information is available at Shopify Consumer Privacy Policy. If enhanced Shopify services use information from interactions across merchants, the disclosures and choices applicable to those services also apply.

5. Cookies and privacy choices

Essential browser technologies support features such as security, the cart and checkout. Other technologies, when in use, can support measurement, personalization or advertising. Where consent is required, non-essential use must follow the relevant consent requirements. You can use browser controls, though blocking essential technologies may affect shopping features.

Where applicable, use Your Privacy Choices to request an opt-out of covered sales, sharing or targeted advertising. We honor legally required opt-out preference signals, including Global Privacy Control where applicable. A browser choice may apply only to the device and browser used; an additional account-related request may be available through that page or our contact form.

6. Access, correction and other rights

Depending on your location and the circumstances, you may ask to access, correct, delete or obtain a copy of personal information, withdraw consent, object to or restrict certain processing, or opt out of specified advertising uses. Some requests have exceptions, for example records needed to complete an order or meet a legal requirement. We may verify identity and an authorized agent’s authority using information proportionate to the request.

Email info@lorepals.com or use our Contact Us form for a privacy request. If you disagree with our response, contact us to request an appeal where that right applies. You may also contact the relevant regulator. We do not retaliate against you for exercising a privacy right.

7. Retention, security and transfers

We keep information for as long as reasonably needed for the purposes described, including order records, disputes, fraud prevention and applicable legal retention duties. We then delete or anonymize it where appropriate. We use measures suited to the information and risk, but no internet service can promise absolute security.

Shopify and other providers may process information outside your home jurisdiction. Where a transfer requires particular safeguards, we use the safeguards required for that transfer. We do not assume that a U.S. business address means every provider stores data in the United States.

8. Children and submitted content

Our purchasing and customer-support services are intended for adult purchasers. Product age suitability is a separate matter and should be checked on the product page and packaging. We do not ask children under thirteen to submit personal information directly to the store. If you believe a child supplied information without appropriate authorization, contact us so we can assess and handle it as the law requires.

We do not treat a customer’s order, private message, image or review as unlimited permission to use their identity in public advertising. Appropriate permission is needed for such use.

9. Updates and contact

We will update this notice when relevant practices or requirements change and give any additional notice required by law. The version date appears at the top.

Email us at info@lorepals.com or use our Contact Us form. If you use the form, provide the email address you would like us to reply to. For an existing order, add the order number and checkout email.

Store: LOREPALS
Website: https://lorepals.com
Legal operator: Xiamen Zhibo Tengyuan Trading Co., Ltd.
Business address: Room 403, No. 1 Huachang Road, Huli District, Xiamen City, Fujian Province, China
Phone: +86 15224632656

The business address identifies the operator. It is not an invitation to return merchandise there. Wait for written return instructions for your specific order.