Contact information

Last updated: November 2, 2026

For questions about plush companions, collectible toys and related accessories, an order, payment, delivery, a return, accessibility or privacy, contact LOREPALS using the contact details below.

Customer support

Email us at info@lorepals.com or use our Contact Us form. If you use the form, provide the email address you would like us to reply to. For an existing order, add the order number and checkout email.

Our support hours are Monday to Friday, excluding public holidays, with a reply target of one to two business days. Please check your spam folder if you are waiting for a response.

Send only information needed for the request. Do not include your full card number, security code, account password or a one-time login code.

Business information

Store: LOREPALS
Website: https://lorepals.com
Legal operator: Xiamen Zhibo Tengyuan Trading Co., Ltd.
Business address: Room 403, No. 1 Huachang Road, Huli District, Xiamen City, Fujian Province, China
Phone: +86 15224632656

The business address identifies the operator. It is not an invitation to return merchandise there. Wait for written return instructions for your specific order.

For return eligibility and the process, see Returns & Refunds.

Returns and authorized U.S. returns warehouse

For return and exchange requests, email info@lorepals.com. Include your LOREPALS order number and checkout email. Please obtain written approval and return instructions before sending a parcel.

LOREPALS
1295 E 9th St
Pomona, CA 91766
United States

Returns email: info@lorepals.com
Returns warehouse telephone: +1 626-693-2920
Shipping and receiving: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

These contact details are for returns and warehouse receiving. General product, order, delivery and privacy questions should continue to go to info@lorepals.com. The returns warehouse is separate from our legal operator and business address.