Shipping & Delivery

Last updated: October 27, 2026

Where we ship

We currently accept orders for eligible delivery addresses in the United States. Available delivery services are shown at checkout.

Order processing

Please allow 1–3 business days after payment confirmation for order processing. Business days are Monday through Friday, excluding public holidays.

Our daily order cut-off is 5:00 p.m. Pacific Time. Orders received after this time begin processing on the next business day.

Delivery options

Service	Estimated transit after dispatch	Estimated total, including processing	Shipping charge
Standard	7–15 business days	8–18 business days	US$8 for qualifying order totals below US$70; free for US$70 or more
Express, where available	3–7 business days	4–10 business days	US$15

The free Standard shipping threshold is calculated after applicable discounts. Express shipping is not included in the free Standard shipping offer.

Delivery times are estimates. Any different processing schedule for a preorder or a particular product will be stated on its product page.

Fulfillment, tracking and taxes

The dispatch origin can vary by product and fulfillment arrangement. A U.S. business or return address does not mean every item is held in a U.S. warehouse. If an order travels in more than one parcel, the tracking information will identify the shipments when available.

Use the shipping confirmation or order-status link for tracking. New tracking events may take 24–72 hours to appear. If information is missing, contact us; a carrier scan gap alone does not determine whether an order is lost.

Sales tax and delivery charges, where applicable, are shown before payment. Any arrangement under which you must pay import duties or clearance charges separately must be disclosed before you confirm the order. If a carrier asks for an unexpected payment, contact us before paying so we can check the charge.

Delays and address problems

Weather, customs, holidays and carrier disruption can affect an estimate. If we cannot dispatch within the promised period, we will notify you, provide a revised date and offer the choice of accepting the delay or cancelling the unshipped goods for a prompt refund where required. Calling a date an estimate does not remove these obligations.

Check your full address before ordering. If you notice an error, email info@lorepals.com or use our Contact Us form immediately. Address changes may no longer be possible after fulfillment begins. If a correction requires a new shipment, we will explain any additional charge before arranging it.

Missing or damaged delivery

If a parcel is missing, damaged or marked delivered but cannot be found, tell us the order and tracking numbers. Check safe places and other household recipients where practical. We will investigate with the carrier and provide the remedy required for the circumstances; you do not have to waive statutory rights while a carrier claim is pending.

Return requests follow Returns & Refunds. Please use the return destination provided in writing for your order.